Returns policy for B2B (business customers)
This regulation only applies to goods purchased directly from VivaQuity Ltd by business customers (B2B)! Goods purchased from wholesalers must be returned to them! The only exceptions are QUALITY COMPLAINTS (see 4. below). These are always to be returned to VivaQuity Ltd!
1. Return from stock no later than 6 months prior to its expiry:
100% of the pharmacy purchase price in the form of a credit note
Please return to VivaQuity Ltd
2. Return from stock less than 6 months prior to expiry or at the latest during the month of expiry:
60% of the pharmacy purchase price in the form of a credit note
Please return to VivaQuity Ltd
3. Return from stock after expiry date:
Proper disposal is guaranteed, a declaration of destruction is issued
Please return to VivaQuity Ltd
4. Quality complaint:
Defective goods replaced by goods free from defects
Please return to VivaQuity Ltd
Please always return goods to VivaQuity Ltd. In case of non-remuneration, you will be notified in writing. Return shipments must always be paid, otherwise the costs for unpaid shipments will be deducted from the credit note.
Returns deliveries:
VivaQuity Ltd
ArcLabs Research and Innovation Centre
Waterford Institute of Technology
West Campus, Carriganore,
Waterford, X91 P20H
Ireland
Tel.: +353 51 348 327
Fax: +353 51 348 405
Please address quality complaints by telephone directly to:
VivaQuity Ltd, ArcLabs Research and Innovation Centre, WIT, West Campus, Carriganore, Waterford, X91 P20H, Tel.: +353 51 348 327
Please note that we can only accept returns if you have informed us about the marketability according to the AMG as well as the proper storage/handling of the returned goods.
